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Issues with myCourses' connections to openNCCC using the Chrome Browser

by Susan Peck -
  siren image         

ANNOUCEMENT:  There is an issues with myCourses (Moodle LTI) connections to openNCCC using the Chrome Browser.  Our support team at Open LMS has discovered that there were changes made to the samesite cookie in both Moodle and in Chrome.  Chrome made some changes as to how they handle the cookie and Moodle Core made changes to try to go along with those changes. This issue is happening in courses accessed through Chrome and not in other browsers.  

Our host company, Open LMS, has opened up an issue ticket with Moodle Core developers.  This change will affect LTIs and other integrated resources until the cookie in Moodle Core is modified. This issue will affect any college using Moodle regardless of the hosting vendor.

We advise those needing to access an openNCCC resource, to use other browsers (not Chrome) until this issue is resolved or apply the following Chrome workaround: 

 

Chrome Workaround

  • From your Google Chrome browser, type in "chrome://flags' in the address bar at the top
  • Then Press "Enter" on your keyboard
  • Screen will be displayed
  • Type in "samesite' in the search bar
  • Options screen will appear
  • For the top items, SameSite by default cookies, click the "Default" button and then choose "Disabled"
  • Do the same for the third item, Cookies without SameSite must be secure, click the "Default" button and then choose "Disabled"
  • Click the "Relaunch" button in the bottom right of the screen
  • Done

 
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Welcome to COA's myCourses!

by Susan Peck -
Daffadil

Summer and fall registration opened - schedule a meeting with your advisor today! Need assistance, contact advising@albemarle.edu  

To log into myCourses you will need an active COA student account: 

  • To activate your New Student Account or Reset your COA password  - Go to COA's home page http://www.albemarle.edu.  Then click on Student Resources -> and click on support.albemarle.edu/password (Password Manager) under Activate Your Accounts.  Follow all directions. (Direct hyperlink is https://support.albemarle.edu/password/.)
  • Once you have successfully activated your Student account (or reset the password) - double check by logging into your COA accounts - Gmail. WebAdvisor, andmyCourses Image.  Your username and password is the same for all three.  

Note: Due to audit requirements your current semester course(s) will be made available and visible on the first day of your class(es) starting at 12:15am.

Textbook information prior to first day of classes, is available on the class schedule web pages. Locate the class which you are registered and click on "Textbook Info" to get listing(s). 

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Recommended Browsers for myCourses

by Susan Peck -
    Picture of myCourses preferred browsers - Google Chrom and Firefox   

You will notice after you have logged into myCourses that we have added a new drop-down menu entitled "Recommended Browsers." The drop-down menu contains quick links to free downloads for Google Chrome or Firefox which are the preferred browser for myCourses (Moodle). Also a good idea to make sure you have the latest version of Google Chrome and/or Mozilla Firefox.

 

Please do not hesitate to place a COA Help Desk/Support Ticket at https://mysupport.albemarle.edu if you should have any questions or concerns regarding myCourses (Moodle). Choose 02 for STUDENTS and 30 for FACULTY/STAFF.

Have a great day!        
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Technical Assistance Is Available

by Susan Peck -
Signing for Help
  • Technology-related questions, visit Tech FAQs or Distance Ed FAQs to find your answers quickly.
  • Technical difficulties activating your accounts or signing into Gmail, contact us via mySupport or click "Help" on the tool bar above.
  • Submit additional technology-related questions/issues, email coasupport@albemarle.edu.
  • Submit distance education specific questions/issue, email disted@albemarle.edu.     
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Face-To-Face Assistance is Available!

by Susan Peck -
Image of two students at a computer

If you need face-to-face assistance during the semester navigating in myCourses or understanding how to use a particular software application, please know that there are Lab Assistants on duty in the Open Computer Labs as follows: 
  • Elizabeth City Campus  - In the Library located in B Building
  • Edenton-Chowan Campus - Room 302, Building 3 - Continuing Education Building
  • Dare Campus - In the Library, Twiford Road location.

Please check open lab hours at http://www.albemarle.edu/students/computer-labs-on-campus to see when these facilities are open.  Additionally, the Distance Education offices are located on the Elizabeth City Campus, A Building, Room 137 should you need us.     

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